SHIPPING + RETURNS






SHIPPING

We do our best to dispatch orders on the same or next business day however please allow 48 hours to process. We do not ship on Saturday, Sunday or public holidays. A shipping confirmation, including tracking details will be emailed as soon as your order has been sent.

 

AUSTRALIAN ORDERS


She Made Me orders within Australia are sent by Australia Post. 


Express Shipping - $15


For orders placed in Metro areas, please allow up to 2-3 days. For orders placed in Rural areas, please allow up to 3-5 days. Although this is an overnight service, parcels can be delayed due to matters out of our control.


Standard Shipping - $10


For orders placed in Metro areas, please allow up to 4-5 days. For orders placed in Rural areas, please allow up to 6-7 days.

 

INTERNATIONAL ORDERS


All international orders are shipped DHL Express and shipping is calculated at the checkout.

A signature is required upon delivery, if DHL have an unsuccessful delivery attempt, they will be in touch to arrange redelivery. Please note if DHL are unable to reach you, your parcel will be returned to Australia and can only be redelivered at your own expense.

Please allow 3-7 business days for your parcel to arrive.

DHL is unable to deliver to PO Boxes.

Once your order has shipped and you have received your tracking number please contact DHL for any delivery enquiries, She Made Me is no longer responsible once your order has shipped.

International orders may incur duties and taxes in some countries. Please check with your local customs regarding duties and taxes in your country. She Made Me is not responsible for these duties and taxes and if the order is returned to sender the duties and tax charges will be deducted from the order payment if it needs to be reversed.












RETURNS AND EXCHANGES

Please email customerservice@shemademe.com.au with your name and order number, stating why you wish to exchange your item or if you would like to receive a credit note. We will reply with detailed instructions, return address and arrange for it to be processed as soon as possible.

She Made Me styles are made in limited numbers and we cannot guarantee that all sizes and styles will be available at the time of exchange. If the style or size you require is unavailable you will be issued a store credit to be used within 12 months of issue.

All items to be exchanged need to be returned within 14 days of receiving your goods. Once we have received the item for exchange, please allow another 5 business days for your exchange to be processed and re-sent. 

She Made Me does not offer refunds.

Sale items are eligible for exchange unless the product description reads FINAL SALE.

Items to exchange must be in original condition, unworn, unwashed with all original tags still attached. For swimwear exchanges, the hygiene sticker must remain in original condition and not removed, replaced or altered. She Made Me will not accept exchanges if the hygiene sticker has been removed or altered.

All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. We are happy to replace or repair due to the handcrafted process but not normal wear and tear. Email customerservice@shemademe.com.au if you believe your garment is faulty so we can offer you a replacement or store credit as soon as possible.

Please follow our garment care instructions to prolong the life of your garment.

She Made Me does not cover the return postage costs, these are at your own expense. We are also not responsible or accountable for garments being returned. We advise you to use trackable services and take note of your tracking number.